![]() ![]() If a customer says DO NOT RENEW my subscription with you AND calls and emails you why do you keep billing them? This needs to be addressed and Paypal should remove them from their list of acceptable Vendors. SCAM SCAM SCAM - if a customer says DO NOT RENEW and removes the software why do you charge them anyway AVAST | Digital River, Ireland. Even when you cancel your software subscription with them by going through the online prompts to NO RENEW and explaining why, emailing and calling Avast Customer Service - nothing remediates - they take the money anyway. The Company - in my case AVAST - is fraudulent. To start with they automatically bill your credit card. I let this go and continued the product because it is such a hassle to get it canceled. ![]() The product is okay and I probably would have continued it if they were not crooks. Provide the transaction date, transaction ID number, name on the PayPal account and amount to help them look for the transaction on their end. AVAST Internet Securitys billing practices are nothing less than crooked. Whether Digital River, Ireland is receiving bad info from its own partners or is simply engaging in its own online fraud is irrelevant to those of us affected. Make sure you also cancel the billing agreement in your PayPal account settings: Settings > Payments > Manage Automatic Payments. HOWEVER, they are taking money from people's cards and bank accounts for software subscriptions that have been cancelled, in my case 3 months ago and they still take money. Avast customer service billing is responsible for the accounting of the license payments. Digital River, Ireland is a payment processing company, that is correct. ![]()
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